Grievance Redressal
Last updated 20 October 2026
Grievance Officer
Under Rule 3(2) of the IT Intermediary Guidelines, 2021 and Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, complaints are handled by a Grievance Officer resident in India. Until a named Grievance Officer is published on this page, the proprietor of AGSOFTECH acts as Grievance Officer. Complaints may be submitted through the "Chat with us" button on this website.
What to include
Your name and contact details; the quote, chat or listing reference; the seller concerned; a description of the problem; and any photographs or documents.
Timelines
We acknowledge complaints within 24 hours and resolve them within 15 days of receipt (and in any case within one month, as required by the E-Commerce Rules). Requests to remove unlawful content are handled within the time required by the Intermediary Guidelines, including within 24 hours for content that exposes private areas or impersonates a person, and within 36 hours of a court order or government notice.
Other remedies
Buyers who are consumers may also contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or approach a Consumer Commission. Data protection complaints may be made to the Data Protection Board of India.