Returns, Refunds and Cancellation Policy

1. Seller's terms apply

Returns, replacements, refunds, warranties and cancellations are governed by the terms in the seller's quotation, which each seller must state clearly. Ask for them before you order.

2. Minimum protection

Every seller must accept the return of, or replace or refund, a product that is wrong (not the part number ordered), not as described in its listing or quotation, or defective on arrival, if the buyer notifies the seller in writing within 7 days of delivery with photographs and the part number, and the product is unused and in its original condition.

Unless otherwise agreed, the seller bears return shipping for wrong or defective products; the buyer bears it for a change of mind where the seller accepts such returns.

3. Cancellation

An order may be cancelled without charge before the seller confirms dispatch, unless the parts were specially sourced or made to order and the seller said so in its quotation.

4. Refunds

Refunds are paid by the seller to the original payment method within 15 days of the seller accepting the return, unless otherwise agreed. SparesYard does not currently handle payments; when it does, this policy will set out how refunds are processed.

5. Our role

If a seller does not respond within 7 days or you cannot agree, contact our Grievance Officer. We will review the evidence from both sides and may suspend or remove a seller that breaches its obligations, without prejudice to your legal remedies against the seller.